Delivery

All UK based orders are dispatched within 3 to 5 business days and are sent via Royal Mail 2nd Class. International shipping costs vary and our international options are displayed once your location has been selected during checkout.

Returns

In the unlikely event that you are unhappy with your order, please email: support@mail.sosweetmelts.com in the first instance detailing the issue and we will try to resolve the issue.
If you need to return your item,
please contact: returns@mail.sosweetmelts.com for assistance on instructions to return your item. Once the item(s) have been received and inspected, we will process your refund.

Before you return the item(s) back to us for a refund, Please make sure the item(s) and any free items that came with the product are:

  • unused (with any tags still attached)

  • in original packaging

  • in a re-sellable condition.