Frequently Asked Questions

Please read our FAQs and their answers.

What are your delivery charges within the United Kingdom?

We offer free 3- 5 day standard delivery on all orders delivered within the United Kingdom .

Why do you only accept PayPal payments

All of our payments are processed though Paypal as we have found PayPal offers our customers one of the most secure ways to shop and pay online.

However if you do not have a PayPal account or would prefer using a Credit/Debit card, you can select the ‘Pay By Debit Or Credit Card’ option at checkout.

Which payment methods do you accept?

We currently accept Paypal and most major debit and credit cards

How secure is www.sosweetmelts.com and is my data protected?

We take security very seriously and our website is secured with an 256-bit SSL security certificate. This ensures any data you send or receive while browsing sosweetmelts.com cannot be seen or intercepted by others.
Our employees also receive regular GDPR and data protection training, so you can sure the data you share with us is handled securely.

Do you accept Returns

You can return unopened items back to us within 14 days of your purchase. Please contact our customer service team who will provide you with a return code and instructions on how to return your item.

Where are your scented soy wax melts made?

All of our scented soy wax melts are handmade in the UK.

What Ingredients are used in your scented soy wax melts?

We us high quality vegan soy wax and hight quality fragrance oils.

Are your scented soy wax melt CLP complaint?

Yes all of our scented soy wax melts products are CLP compliant

Do you really make each soy wax melt product by hand?

Yes every single one of scented soy wax melt products sold on our website is completely handmade in the UK.